Terms of service


This website is operated by the Causa Creations Interactive Media GmbH. Throughout the site, the terms “we”, “us” and “our” refer to us as the operator of the Sefirot Shop. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing and/or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.


Section 1 - Scope of these Terms and Conditions

1.A These terms and conditions (”GTC”) cover all our services, products, and advantages, and the items and services we provide are based only on them. Unless otherwise agreed in writing.

1.B Our GTC apply solely to consumer transactions. Consumers are non-entrepreneurs and not a company or affiliated with one. Any business owner is an entrepreneur. Any stable, independent economic activity group is a company. Customers are consumers.

Section 2 - Contract Processing

We, our subcontractors, and the hosting service Shopify manage all aspects of the logistical execution of the contract, including ordering, delivery, servicing, accounting, cancellation, and customer complaints.

Section 3 - Order, delivery, and logistics management outsourcing of the contact

3.A The offers made by us are not contracts; rather, they should be viewed as the customer's request to place an order.

3.B Orders placed by customers become final once they reach us. We will promptly confirm that we have received the order. The confirmation, however, does not constitute an acceptance of the offer. Only if we specifically say as such in the confirmation of receipt, is the confirmation a declaration of acceptance.

3.C If we have not previously stated our acceptance of the contract in the confirmation of receipt, we will accept the order and, as a result, the contract, four business days after that, by sending the order to the client the following day.

3.D We wish to emphasize that order adoption or implementation, especially in accordance with supply alternatives, must be reserved. We also retain the right to refuse orders from the customer or not to fulfill. We can limit the order to household amounts. The consumer has no claims in such cases. If we do not accept the order, we will return all funds received by the buyer within four business days (Saturday and Sunday do not count).

3.E Separate specifications or client needs for the contract, services, perks, or additional deliveries require our written confirmation. Subsequent modification requests can only be made in rare instances and for a fee.

Section 4 - Timeliness and delivery

4.A Only in writing may we and the customer agree on dates or times for delivery that are legally binding.

4.B Delivery periods that have been agreed upon (to be inferred also from delivery) do not start until all technical or other information, papers, payments or prepayments, or other advantages of the client that are necessary for us to fulfill our duties have arrived with us.

4.C The delivery date is reached if the items leave the factory/warehouse on time or if the customer collects them and is told that they are ready for shipment/collection.

4.D We are entitled to resign due to the unfulfilled portion of the contract due to malfunctions, force majeure events, and other uncontrollable circumstances, including delays in delivery and the like from the upstream or at our operation.

Section 5- Right of withdrawal

5.A Notify us within 14 working days of your order to cancel. In countries with larger cancellation periods, the mandatory cancellation time applies. Written cancellations without reasons are required (letter or e-mail).
Send the cancellation declaration to our postal address or e-mail us at support@causacreations.net to fulfill the cancellation date.
Packaged, finished items must be returned with all accessories, manuals, and original packing or in an acceptable shipping container. Timely cancellation cancels our contract. Already received goods and provided service must be returned or paid. Customers may try products like at a store; however unsealed products are non-refundable. We hereby specify that the client must pay compensation if the items cannot be returned in full or partially or if their worth has decreased due to usage.

5.B If the items were supplied before the deadline and the customer revokes the contract within 14 days without providing a justification in writing (letter, fax, or e-mail), the customer must return the goods. The time frame starts when the order is placed, but not before the fulfillment of the informational requirements under Article 246 2 in connection with 1 clause 1 and 2 EGBGB and the responsibilities under 312g clause 1 sentence 1 BGB in conjunction with Article 246 3 EGBGB. The timely return of the products or the delivery of the written cancellation note are both sufficient to preserve the cancellation period.
Returning mail to:

Green Logistics Polska
ul. Podleśna 30
05-532 Baniocha, Poland

5.C After checking the return, the customer will get an e-mail confirming receipt. We will return the cash within a few days if the products are reimbursable. We will refuse unfree packages, parcels, and shipments.
Customer payment method:
- Credit on the credit card used for payments.
- For bank transfer payments, a credit on the utilized account.


Section 6 -Refusal and risk transfer

6.A If the client refuses to accept the contract, we have the right to demand that it be fulfilled or, after a reasonable grace time, to withhold the products and sell them after a successful retirement. If we do use this right of revocation, the client will be responsible for 25% of the total invoice amount in liquidated damages in addition to the cost of storage.

6.B. In the event of non-acceptance from the date of default to the client, price and performance risk is transferred for collection.


Section 7 - Pricing and payment policies

7.A Prices are shown depending on your region, final prices are only displayed during checkout process, after customer address has been entered. Prices include VAT for customers within the EU. Prices do not include any tax for customers outside the EU.

7.B The price that applies to a particular delivery is the price that was posted on the website the day the order was placed. Payment for the ordered items can be made using the options made available by Shopify.
Payments made to our employees or other representatives that are not expressly designated in writing for collection do not result in the obligation being discharged.

7.C Bills, including partial invoices, must be paid in full for all expenditures and deductions, without a discount. Checks and exchanges will only be allowed with a special arrangement in writing. 

7.D If the client is given a longer payment term individually, the payment will be delayed (pure deferral); if the payment deadline has passed, the deferral is void.

7.E Customers from outside the European Union are advised that additional taxes and import fees may be applied, which are beyond our control. In such an event, it is the customer’s responsibility to pay these potential fees to obtain their purchased product.


Section 8 - Shipping and return costs

8.A For shipping costs and dispatch times, refer to the Shipping policy. The estimated processing and transfer times are not guaranteed.

8.B Shipping costs for returns are usually paid by customers, unless there is a different written agreement between seller and customer.


Section 9 - Warranty, compensation, assignment clause, and guarantees

9.A The legislative provisions are applicable with regard to the warranty.

9.B We are not responsible for damages brought on by inappropriate use of the products or for normal wear and tear of the items.

9.C Unless otherwise specified, replacements covered by the guarantee will be made at the earliest possible convenience, with the shipping of said replacement starting with 10 business days.

9.D We are solely accountable for the losses suffered by customers in the context of business if there is proven neglect or misconduct on our side. The Product Liability Act's provisions are unaffected.

9.E It is not permitted to delegate warranty claims, damage claims, or claims of a similar nature.

9.F Unless otherwise stated, warranties and guarantees are only valid if the products and services are utilized properly, setup, assembly, installation, and adequate care was taken. Any sort of wear and tear as well as damage brought on by the customer or other parties are not covered by the guarantee. 

9.G Given the current level of technology, error-free and/or continuous availability of data transfer through the Internet cannot be guaranteed. As a result, we disclaim all responsibility for the continuous and uninterrupted availability of services or the trading system, as well as for technical and/or electronic malfunctions and errors that occur during a transaction and are beyond our control, such as slow processing or offer acceptance.


Section 10 - Address change

As long as the legal transaction is not fully completed on both sides, the customer is required to notify us immediately of any changes to their residence address. Goods delivered to the customer are also deemed to have been received if they went to the last known contact. In such situations, it is up to the consumer to demonstrate access to their notice of change.


Section 11 - Jurisdiction and Applicable Law

According to the UN Sales Convention and the private international law principles on conflicts of law, Austrian substantive law shall apply to any issues arising out of or connected to these sales conditions and/or the contract. This also holds true for inquiries regarding events or how the GTC and the contract should be read. For customers who do not live in the Republic of Austria, the Viennese court of law has exclusive subject matter jurisdiction over any disputes arising from or related to this contractual relationship.


Section 12- Imprint

Causa Creations Interactive Media GmbH
Luftbadgasse 5/7
1060 Vienna

Company register number: FN 518957 y

VAT identification number: ATU74765827

Jurisdiction: Handelsgericht Wien